Customer Support Assistant

Dallas, TX

Full Time

Entry Level

We are actively searching for Customer Support Assistant and Customer Service Representatives to join our innovative and expanding family run firm. You will provide exceptional customer service and support to prospective consumers by utilizing your high emotional intelligence, problem-solving skills, and charismatic and empathetic personality. As the Customer Support Assistant, you will receive extensive training, in person and virtual support, and one-on-one mentorship, to become fully equipped as an expert in the industry and the brand of our organization. You will become exceptionally well-versed in this program leading to potential advancement opportunities.

Support Assistant Responsibilities:

Create exceptional customer experience by actively listening, addressing the customer's wants and needs, and overcoming objections
Provide detailed information regarding products and services that reflect the customer's needs
Handle customer complaints and problems with the utmost level of professionalism and respectfulness, and escalate if needed
Implementation of marketing directives and sales strategy on a local level in assigned territories to engage consumers and assist in relationship development with the brand
Track and report measures of success in the market
Collaborate on new campaigns and strategies to increase market exposure and new business
Work collaboratively with upper-level management and the sales team to evaluate the customer service tactics and discuss ways to improve the closing ratio
Work closely with the compliance to ensure a seamless customer experience from outreach to product delivery and installation
Follow all company and client privacy policies while handling customer's information
Regularly attend and actively participate in training sessions, networking events, and conferences
Expand into a recruiting capacity and learn to teach and train others while executing personal tasks

We are looking to raise the bar in consumer relations, engagement and connecting people with the right products and services to suit their needs. Our goal is simple: to develop relationship-based customer service opportunities that not only convey the message, but make sure it was received. This serves our brand in both the short and long-term, as any exposure is good exposure!
Apply if you are:

Ambitious and self-motivated
Excited about learning and expanding comfort zones
Able to work well with a team or independently
Wanting to grow personally and professionally
Comfortable speaking with customers
Able to manage their time effectively

We are an equal opportunity employer and are dedicated to fostering diversity and inclusivity within our team. We encourage candidates from all backgrounds to apply.

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Millenium Events Management

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Customer Support Assistant

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